Acknowledgement

It’s probably fair to say that this book would not have been written, were it not for ServiceNow (the company, and the ITSM platform). I would be remiss, however, if I failed to acknowledge a few of the non-corporate entities that played a role as well.

I am grateful to have such an understanding and supportive family, who graciously tolerate when I sequester myself away for sometimes months at a time, to work on some new application, invention, or project such as this book. I owe a debt of gratitude to my parents, who worked harder than anyone I’ve ever known, to provide for their family and help their children grow intellectually; and to my grandparents, for stoking my passion for science and technology with their stories about our technological history.

I am especially grateful to my wife, Kim, who is my partner in both life and business. Without her support, this book would not be complete; without her, I would not be.

I am extremely fortunate to have such an amazing group of people working with me, at my company: The SN Guys. It’s only because I can trust my team so completely, that I’ve been able to pull myself away from work long enough to write this book.