Help

Next on the right side of the banner frame, is the Help icon. Clicking on this icon opens up the Help panel on the right side of the page:

The Help menu has three sections: What's New, User Guide, and Search Documentation. Or, if you're in Geneva, it shows only What's New and Search Product Documentation.

Clicking What's New just brings up the introduction to your instance version, with a couple of examples of the more prominent new features over the previous version.

The User Guide will redirect you to an internal mini-guide with some useful pocket-reference type of info in Helsinki. It's very slim on the details though, so you might be better off searching the developer site (http://developer.servicenow.com) or documentation (http://docs.servicenow.com) if you have any specific questions.

Speaking of the documentation site, Search Documentation is essentially a link directly there! Clicking this link from a form or list will automatically populate a query relating to the type of record(s) you were viewing.